Q3

I would like to extend a special thanks to those who took the time to complete our annual customer satisfaction survey. Since we first released the survey in 2013, we have been able to unlock unique insight into how you, our customers, feel our software is performing. More importantly, the survey provides us with tremendous feedback to help improve and enhance our product.

As it stands, the final numbers for this year’s survey have yet to be calculated, but as I watch the results trickle in, I am paying very close attention to all of your responses. Our yearly survey plays a very important role in shaping our development roadmap and influences our organizational structure in many ways. Once the results are ready, we will be releasing an action plan in Q4 based on the feedback you’ve provided.

Thank you again for your continued partnership.   
Best of luck in Q4,

MESSAGE FROM THE PRESIDENT

STEVE COWAN
President, Jonas Software - Construction Division
steve.cowan@jonasconstruction.com

Email security is important, which is why some of our clients don’t 
receive some of our emails. The email security settings don’t allow 
emails into your inbox if they don’t recognize the sender. By 
whitelisting the IP ranges and the domains we send from, you’re essentially putting Jonas emails on a “guest list” to your inbox. This ensures that you receive any of the emails we send to you. 
Click HERE to see the complete list of IP ranges and domains 
which we send from. We encourage all our customers to whitelist 
these. We promise that everything we send you has been vetted 
and is being sent using best practices.

SAM MENDELSOHN
VP of Business Development & Professional Services
Sam.Mendelsohn@jonasconstruction.com
905.470.4632

NEW MEMBERS & PROMOTIONS TO THE PROFESSIONAL SERVICES DEPARTMENT

Join us in welcoming new members to the Professional Services Team! 

dawn kilian
Implementation Consultant 

Dawn joins Jonas as our newest Implementation Consultant. Previously, Dawn worked with Viewpoint Construction Software in App Support and Technical Training. Prior to that, she worked in accounting for various companies. Dawn will be based out of Portland, Oregon. Outside of work, Dawn is active in road and mountain 
biking, snow skiing, hiking and also participates in an annual Ragnar Relay Race as well. She is looking forward to helping customers 
achieve optimal processing with 
their Jonas systems, while creating meaningful relationships!

marla gladstone
Customer Success Analyst 

Marla has been part of the Jonas Construction Procedural Support Team for the past 2.5 years. Marla is excited to be joining the Professional Services Team as a Customer Success Analyst. In her new role, Marla will be working on implementing Jonas customers who want to take on new projects as well as executing other tasks. In her spare time Marla 
coaches with the Canada Basketball Men’s High Performance Program 
and the Men’s Ontario Basketball Provincial Team Programs. Last summer, Marla traveled with the U15 Boys Team where they won Gold in the National Championship.

Make Sure 
You Receive
Jonas Emails

We have already begun planning for next year's conference, Momentum 2018 in Vancouver on May 2nd, 3rd and 4th!

Our goal this upcoming year is to make the conference more engaging and hands-on, while providing you with a wealth of takeaways you can bring back to your team!

Join our pre-registration contest and enter in a draw to win a FREE ticket to next year's conference! The contest ends on November 1st, 2017. Conference details and booking information will be available in the coming months!

We introduced BI Consulting over a year ago, with David Goldberger. Since then, we have grown the team by adding Brandon Walker and now Aaron Fine. David and Brandon have worked with dozens of customers on deploying Enterprise BI, Data Mart and other reporting solutions for our customers. These solutions ultimately deliver the last piece of value that Jonas was originally purchased for by our customers – to unlock, visualize and report on the rich data inside of Jonas. While streamlining processes, eliminating double entry, and going paperless are all important, reporting becomes the next evolution in driving value from the Jonas system. From the customers that have worked with the BI team, I hear great feedback in their capabilities and expertise to handle complex and odd reporting requirements, as 
well as efficiently delivering on simple reporting requests through EBI.

Some customers have asked me what it takes to get to an advanced level of reporting, and the steps required to get there. The answer is simple, but the steps are not. The answer is using Jonas stem to stern, holistically, and fully within the organization. This enables a single point of data collection for reporting to easily occur. The reason I state that the steps are not simple to get to is because deploying Jonas holistically can be a process. While most customers have been with us for over 10 years, their businesses have evolved, along with our product and technology. Therefore, understanding how to marry the customer’s changes with the product’s changes requires system and process reviews. To facilitate this, we created a new team at Jonas that is responsible for performing these system reviews and deploying products with our customers, known as Customer Success Specialists. In this team, are Matthew Frentoni, Colin Chan and Marla Gladstone.

Matthew and I worked through the summer months meeting with customers, looking at 
their existing processes and use of Jonas. These reviews led to recommendations that 
would further streamline customer processes, eliminate paper and manual entries beyond the initial Jonas deployment. Many times, we involved the BI group to work the customers 
to deploy BI and reporting solution to help them achieve the holistic and integrated 
solutions they need to run the business better.

If you are interested in having a system review performed with our Customer Success Specialists, schedule one here.

matthew Frentoni 
Customer Success Specialist

Matthew has been with Jonas for over 
4 years and came to Jonas with a Bachelor of Science and over 5 years 
of construction management 
experience. Matthew has transitioned from his previous role as an eProducts specialist, to now leading the Customer Success Team. His new responsibilities include performing in-depth Jonas reviews, deploying new modules and training. With a strong understanding 
of Core and .Net products, Matthew 
is confident and excited to help our customers fully utilize Jonas.

colin chan
Customer Success Analyst

Colin has been with Jonas for 9.5 
years starting out in ClubHouse 
Online with Jonas Club. Colin started in web support and later moved into a Project Management role. Colin is often referred to as 
“the car guy”, as he is what he calls 
a retired Automotive Technician. Outside of work, Colin enjoys spending time with his kids, working on his cars and conducting home renovations.

Customer Service Week - Coming Soon!

Customer Service Week is a celebration of customer service and people who serve and support customers on a daily basis. It is celebrated annually, during the first full week of October.  Here at Jonas, we want to participate, however, 
we are going to move our customer service week from the first week of October to the third week- October 16-20^th.  
The first week of the month can be busy for support, with business’ doing their month ends. We want to be sure we 
are in full gear: focused, ready and prepared.  

This year’s Customer Service Week theme is Building Trust. It recognizes the importance of trust in forming strong, productive and lasting relationships with customers and coworkers. During our customer service week, we will be doing something special with the team every day. There will be a lot of food, games, prizes and team-building to help celebrate.

When you are speaking with a customer service representative, feel free to share with them how well they are doing, it will go a long way in making their day. On that note, if anyone has a story they would like to share regarding the great customer service they have received, feel free to email me at danielle.mcconnell@jonasconstruction.com, I would love to hear it! We will display your stories around the office which will add to our positive atmosphere. Our customer service representatives will also write some testimonials about you, our clients, that we will post on our Jonas Connect. There will be a reminder on our newsfeed and in Jonas Connect closer to the date.  Who knows, maybe there will be a story about you.  

Danielle McConnell

Director of Support, Enterprise-Construction Division

There have been many changes made recently to the software and 
new updates are posted every two weeks. Some of the recent 
changes include the ability to hide service items based on status, 
the ability to see AP Digio documents from the Supplier Inquiry Transaction screen, a number of US Payroll changes, work order employee certifications, A/R multi-subledger lookup for customers 
in the Job Master, and better lookup and filtering options in the Job Master. We are also working on a new quotations module that will 
link to work orders and jobs - stay tuned.

Enhancements

FieldTime

We have installed FieldTime at our first beta site and they have been testing it for over a month. The next couple will be installed over the next three weeks. Meanwhile, our programmers continue to make improvements and will next be starting on adding the ability to 
record equipment usage in the field so that equipment charges 
can be updated to Jonas.

Jonas 12.8 Beta

In Q3, Product Management finalized our new Version Release Cycle. Jonas 12.8 will be available for Beta Testing in early October.  If you would like to participate in our Early Release Program,  please CLICK HERE. Jonas 12.7 continues to receive great reviews and if you would 
like to upgrade to this version, please CLICK HERE.

MCAC

Join our Manager of Account Management Ashley Pagliaro and our VP of Development Orton Baker on November 6th to the 9th in Maui, Hawaii for the MCAC's Annual Conference!

NECA

On October 7th to the 10th, our sales representatives Justin Bonfini and Nadine Rynkowski will be in Seattle for the NECA 2017.

Join our Account Managers Janice Hoang and our Sales Manager Yana Tcharnaia at the MSCA Conference in Boca Raton, Florida. Stop by our booth on October 15th to 18th to learn more!

MSCA

Jonas will also be attending the MCAA 2017 Technology Conference in Austin, Texas on November 8th to the 10th. Meet with our VP of Business Development & Professional Services Sam Mendelsohn and David Goldberger our BI Consultant, 
to learn more about Jonas' latest tools and applications.

MCAA

bradley swartz
Sales Product Specialist

Bradley comes to Jonas with a background in Public Accounting 
and after acquiring his CPA, CA, 
he decided to pursue his dream-career in sales. Bradley has always been a fan of keeping active by participating in team sports, 
having played hockey and soccer since a very young age. He is still heavily involved today and looks forward to growing as a member 
of the Jonas team.

ASHLEY MCGREGOR
DYOF Specialist/Designer

Ashley comes to the Jonas Marketing Team having just graduated from the Advertising and Marketing program at Durham College with high honors. Ashley previously worked in the entertainment and sports marketing industry working with companies like: Universal Studios and the NHLPA. Outside of work, Ashley likes to spend time with her friends and family and volunteer at a local charity, Cardiac Kids.

sabrina cittÀ
Graphic Designer

Sabrina comes to Jonas having just graduated at the top of her class from the Graphic Design program 
at Seneca College. She also holds 
a Bachelor Degree in Fine Arts and 
a Bachelor of Education. Sabrina really enjoys being part of the 
Jonas team, learning new things 
and is always up for a challenge. 
In her spare time she enjoys photographing and exploring different parts of the city.

NEW MEMBERS TO THE SALES AND MARKETING DEPARTMENTS

Join us in welcoming new members to the Sales and Marketing Team! 

Aaron fine
BI Consultant

Aaron comes to Jonas having finished another scholastic tour, completing a diploma in Computer Programming and Analysis. He previously worked as an Internal Developer with MPAC, so direct all property tax complaints his way. Outside of work, Aaron is a board and card game enthusiast and an aspiring pet owner. He looks forward to learning opportunities 
and challenges ahead.